Wellington  +64 27 2646 135 - Suite 3, Level 3, 85 The Terrace

Auckland     +64 21 588 423 - Suite D, Building 6, 331 Rosedale Road, Albany

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Knowledge & Information Management

Information is a key asset for every organisation. Information management is the essential component for managing this asset and lays the foundation for knowledge management.  Good information management supports the business now and in the future, minimises costs and protects the organisation from risk.

  • Understanding business and legal requirements for managing information.

  • Identifying and managing high risk, high value information.

  • Ensuring sufficient capability and capacity for managing business as usual and strategic projects.

  • Transitioning to a digital environment while still having to manage paper records.

  • Moving from information management to knowledge management.

  • Balancing privacy and security considerations with the need to share and disseminate information.

  • Understanding the hidden value in your data and the information or knowledge you can gain from it.

  • The information assets of the organisation is often poorly managed.

  • Information management fails to effectively support the organisation and deliver strategic value.

  • The information of the organisation cannot be trusted.

  • Barriers are in place that prevents information and knowledge being shared.

  • There is a poor return on investment in information technology.

At X4 our Information and Knowledge Management practice focuses on meeting the information and knowledge management needs of the organisation so that it can directly support the business.
X4's Knowledge Practice:

We undertake an analysis of the organisation to:


  • Identify current and desired practice

  • Demonstrate how information and knowledge can add value to the organisation

  • Develop strategies, roadmaps and project briefs

  • Develop policies and processes for  improving information management practices

  • Advise and assist with the implementation of projects, for example, Electronic Document Management System projects

We have a range of service offerings to assist organisations with managing information at all points of the continuum, a selection of which are highlighted below.


Whether you opt for these or are seeking something unique, we will tailor our services to meet your specific business needs.

  • Knowledge Management and Information Management Maturity Assessments - We utilise a proven, custom developed tool kit to assist an organisation in assessing the maturity level of their knowledge and information management environment. This provides a clear view of what has been achieved to date and what needs to be done to improve information management and ensure knowledge management practices are in place.


  • Identifying and Managing Information Assets – we have a number of methodologies for identifying the information assets held by organisation and details on how these assets are managed.  These include:

    • Information Stocktakes

    • Information Audits

    • Business Process Mapping

    • Information Maturity Assessments.

    • Assistance with Public Records Act Audits


  • Public Records Act Expertise - we are experts in the Public Records Act and can advise agencies on compliance requirements.

  • Developing Strategic Plans and Roadmaps – we have extensive experience in developing Knowledge Management and Information Management Strategic Plans that support the business and align with other strategic plans such as ISSPs.  We also develop strategic plans for specific information management activities for example:

    • Digitisation Frameworks

    • Digitisation Toolkits

    • Digital Continuity Plans

    • Data Migration Plans

    • Legacy Record Plans

    • Disaster Recovery Plans


  • Developing Policies and Processes – information policies and processes need to take into account the rapid changes in technology applications and use.  We work with organisations to develop information and knowledge management policies and processes in areas such as:

    • Email

    • Social Media

    • Cloud Computing

    • BYOD

  • Designing and Implementing Information Management Systems – we work with agencies to develop the most efficient information systems so that there is a full return on investment in tools or projects.  Examples include:

    • Business Classification Structures

    • Taxonomy

    • Metadata Schemas

    • Retention and Disposal Schedules