IT Service Excellence
X4's experience spans IT service management from strategic and financial planning to hands-on process and quality improvements. This is combined with a deep understanding of technology and the delivery of robust, resilient and reliable IT services.
X4's IT Excellence Model:
The typical ways in which we help our clients include:
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Undertaking Service Management Reviews to establish service needs and align the service portfolio and service levels to those needs
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Providing Strategic and Financial Planning Assistance to develop robust investment, capacity, and technology lifecycle plans
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Identifying Service Delivery Options and assisting with RFP processes – we have substantial experience in assessing Cloud options, financial modelling, and technology risk, in general as well as the specifics of the Cloud
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Delivering System Stabilisation and Assurance – We stabilise failing or at-risk systems, perform root cause analysis, and conduct post-incident reviews.
Some of the ways in which we help our clients are:
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Service Management Reviews – We work with the business to establish their service needs and align the service portfolio and service levels to those needs. Our experience from similar work at other organisations and our practical knowledge about IT service management allows us to quickly identify inefficiencies, risks, and opportunities, and make actionable, pragmatic recommendations.
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Strategic and Financial Planning Assistance – Operational teams can struggle with developing robust investment, capacity, and technology lifecycle plans. With internal teams focussing on day-to-day break-fixing and responding to users, the important, but not urgent, planning can be neglected. Our consultants help by focussing on this activity and leveraging X4’s experience from similar engagements.
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System Stabilisation and Assurance – X4 has a great track record in stabilising failing or at-risk systems, performing root cause analysis, and conducting post-incident reviews. We have defined and validated non-functional requirements for some of the world’s largest systems. We have experience in shaping, planning and executing non-functional testing at the enterprise level. We are able to quickly understand complex IT environments, predict and inform on expected system behaviour whilst providing the expertise to help manage the risks and the costs
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Service Delivery Options and RFP processes – Organisations, more frequently than ever, are questioning their service delivery models. For example, the plethora of “as a service” options and the ability to deliver IT without being tied to asset ownership is creating a new dynamic. X4 has substantial experience in assessing Cloud options, financial modelling, and technology risk, in general as well as the specifics of the Cloud. We understand the complexity of transition, are able to present technical matters to business audiences, and can help with engaging the market.